Returns & Exchanges

Last updated: 20/10/2026

We want you to love what you ordered. If something isn't quite right, please email us first at info@thewattlesociety.com. We can usually find a quicker solution together.

1. Our 30-day money-back guarantee
Changed your mind, or it just isn't you? Within 30 days of receiving your order, you can return it for a full refund, swap it for another size or piece, or choose store credit.

2. Wrong size? Let's swap it
Email us within 30 days with your order number and the size you'd like. Once you've sent your original item back and shared your tracking number, we'll send your new size with free shipping.

3. Rather keep it?
Sending things back overseas can be slow and pricey. If you'd rather keep your piece, get in touch first and we'll happily offer you store credit towards your next favourite.

4. What we need
Items must be unworn, unwashed and undamaged, with all tags still attached. Trying it on at home is absolutely fine.
For hygiene reasons, swimwear, underwear and jewellery can only be returned if unopened and unused.
Please don't order multiple sizes with the plan to send most back. Ask us for sizing help instead, Bec is always happy to help.

5. Return shipping
For change-of-mind returns and exchanges, return postage is at your cost. Our returns centre is overseas, so international postage applies. Please use a tracked service, as we can't process a return without proof of postage.

6. Your refund
Once your return arrives and passes our check, we'll refund it to your original payment method within 5 business days. Depending on your bank, it can take a few more days to show in your account. Store credit is added straight away.

7. Faulty, damaged or not what you ordered?
We're so sorry. Email us at info@thewattlesociety.com with your order number, a few clear photos and a short description, and we'll make it right with a replacement, repair or refund. We'll cover any return costs. This doesn't affect your rights under the Australian Consumer Law.

8. Cancellations
Need to cancel? Email us within 24 hours of ordering, and we'll cancel it as long as it hasn't shipped yet.